CX & Personalization

Accelerate your path to CX excellence.

Implement Hitech's analytics-based personalization for increased engagement and improved customer loyalty.

Get in Touch With Us
CX & Personalization
Measure the true intent of your customer

Measure the true intent of your customer.

Marketing products and services becomes more effective with Hitch’s analytics powered personalization.

We use machine learning to analyze customer data from multiple data points and thousands of interactions, to detect emotion, intent, sentiment, and effort. This helps to understand CX and create the right personalized responses and interactions.

We help companies and brands to analyze customer satisfaction and avert undesirable consequences that could lead to revenue or customer churn. We deliver Intelligent Insights based CX & Personalization solutions that you can integrate into your marketing operations & campaigns.

With the help of our CX management, you can build your business better and provide better customer satisfaction. Our insights provide information like needs, expectations, personal preferences, and demands through customer data analysis, leading to personalization that yields.

Get in Touch With Us

How We Work on CX & Personalization.

CX & Personalization Process

To deliver customer experience personalization, as the first step we understand your customers through a process of aggregation of all available customer data and analyze to decipher common attributes, and behaviour. Following this analysis, we design journey orchestration using predictive analytics and funnel study. We even asses and study your social channel and use lookalike modeling design you omni-channel customer connect strategy.

Get in Touch With Us

Service Benefits.

Deliver personalized customer experiences that increase satisfaction, loyalty, and revenue.

Effective Marketing Campaigns
Effective Marketing Campaigns

Create targeted marketing campaigns that speak directly of customers interests.

Recommend the Right Solution
Recommend the Right Solution

Leverage insights, to provide customized solution & product recommendations.

Personalize Services
Personalize Services

Personalization to help businesses build stronger and more lasting customer relationships.

Increase Average Order Value
Increase Average Order Value

Personalized CX is an effective way to boost business by engaging customers.

Technologies we work with.

Discover the advanced technologies we use in data engineering, data science, and data analytics to unlock the full potential of your data.

Insight Corner.

Discover our Insights Corner, where you’ll find a curated collection of blogs, case studies, and expert insights designed to inspire innovation, enhance productivity, and guide you toward success in your projects.

Data Lake vs. Data Warehouse: What Works...

Efficient data architecture is essential to storing, retrieving and managing…

By HitechAnalytics

Real-time sentiment analysis brings higher engagement for...

Business Outcomes 100% sentiment insights visualization Increased understanding of public…

By HitechAnalytics

Real-time lead scoring model drives higher conversion...

Business Outcomes 50% increase in the sales reps’ productivity 200%…

By HitechAnalytics

Enhance customer experiences now.

Personalize interactions with data insights.
Go to Top